Cary Plumbing Company

Great plumbing service. We continue to use them annually. The company is excellent for things that need to be looked at and fixed right away. If you have small things that need to get done, I recommend looking at your whole house and batching your jobs. They do have a service fee for showing up, and you want to make sure you're getting value out of it. For example, we had one toilet issue and needed parts; I had them refresh parts on all the toilets since I was paying for them being there already. We've also used them to diagnose some hard-to-find leaks. What makes them great is their staff diversity. They have employees specializing in certain plumbing focus areas, which helps diagnose things quickly.

I've been using Cary Plumbing for several years now and they have always done a great job, both in quality, and also in communication. This most recent encounter was especially good: A Friday evening our hot water heater died, and after cleaning up the water I called the after hours line. I got a callback very quickly and was talked through my options by someone who genuinely seemed to want to help me, instead of just get my business. All options were clearly laid out, and I was helped all the way. Though they don't do water heater installs on the weekend, they managed to get me an appointment on Monday. The crew was friendly and really did an excellent job. Where the previous heater had a mix of copper and PEX pipes bent at weird angles and the expansion tank suspended awkwardly, this crew did a very professional job. Ripping out and installing all new piping (including some in the crawl space) to make sure its installed cleanly, and even calling another crew to drop off a special part to mount the expansion tank really seemed like going the extra mile. I was talked through all that they did and they even kindly humored my questions about various parts and what they did, as well as maintenance. Very impressed and will definitely use them again.

Recently I called Cary plumbing to fix my leaky toilet on the 2nd floor. And unlike other plumbing companies, who suggested to cut open the ceiling of 1st floor and charging exorbitant amount to just to inspect the damage, the technician from Cary plumbing knew exactly what and where to look for. He arrived on time as promised and quickly on to the business straightway. I was extremely impressed by the knowledge and experience of the technician. He walked me through the steps he would be taking to check the damage in a logical manner as anyone would expect. He even fixed the flush valve which was installed incorrectly. He was humorous and easy to work with. In no time, he identified the problem and fixed the issue. The same goes for my prior experience with them installing Pilot light for water heater. Straight to the business. I like how easy to get appointment and get an idea of estimated repair cost from them because they charge by the hour. I will always recommend them for your pluming needs.

I chose Cary Plumbing for a whole house repipe - polybutylene to pex. With 7 fixtures on the second floor and 6 on the first and new whole house shutoff, they finished the repipe in 2 days. They have a crew specificly for repipes and they do an incredible job. The new connections are good quality, not cheap contractor-grade. Highly recommend for any job, big or small.